Okura Oriental Art is committed to customer satisfaction. All items are described to the best of our knowledge. Should you have any questions or require further information, we would be happy to hear from you. Additional photos are gladly provided upon request.

All purchases are guaranteed for seven days to be as described. If you are not satisfied with your purchase, we will accept return of the item during the seven day period.

Shipping and insurance costs are in addition to the prices shown.

Payment may be made by VISA, MasterCard, American Express, Paypal. Orders are shipped upon receipt of payment.

You may order on-line through our order entry form or feel free to contact us at:

	Select:	Buy Inquire
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	How to Pay	VISA AMEX MASTER PAYPAL TEL FAX
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	Agreement:	- Regards �gHolding items�h- Thank you for your business with Okura Oriental Art. We would like to notify you that, as of June 1, 2006, we made the following new policy so that our Japanese Antique items can be enjoyed by people as many as possible. We truly appreciate your understanding and cooperation. Regards �gHolding items�h * Without deposits, you can hold items for 2 business days. * With deposits, you can hold items for a week. However, if you don�ft contact us within that period, your holding items will be on sale automatically for other customers. (All deposits will be paid back.) Regards �gPurchased items that you ask us to keep at shop temporarily�h * To avoid unforeseen accidents such as being robbed or damaged, we cannot keep your items no longer than 1 month. * Furniture can be kept at shop for a week. After that, we will charge you 700 yen per day as a storage fee.
	Important Notes:	Important Notes about shipment-please read BEFORE making your order. We usually send the items by EMS - Express Mail Service of Japan Post Office. Basically, the postage of EMS is less expensive than the cost of FedEx or DHL. ( This is only when we ship small items. Large or heavy items, like Tansu, are not applicable as EMS items.) However, while the cost is the most reasonable, if an EMS item is lost, stolen, or its contents are damaged while being handled by the Post Office, the receiver should file the Damage Report to the local post office. Therefore, in case of such accidents, we need your agreement that you will have to make contact with your local post office to file the Damage Report. If you do not wish to use EMS and prefer shipment other than EMS, please indicate it, before completing your order. Unless indicated, we will ship your order by EMS. Thank you.